Raise your hand if you like waiting in lines. Nope, we don’t either. There is nothing more frustrating than walking into a business to buy one simple item and then having to wait 10 minutes for a cash register to open. On top of being irritating in the moment, that wait time can also put a bad brand experience into the minds of your customers. “Do I really want to come back here and go through this again?”
Adding or increasing the number of self-service checkouts in your facility can give your customers more control of their transactions, lessen wait times, make better use of front of store space, and free up employee time. Take a look at the stats below to learn how increasing self-check lanes through front of store reconfiguration can increase customer satisfaction and boost sales.